An incredibly awesome customer service experience!
Everyone (me included) always complains about poor customer service. However, I had an excellent customer service experience just this morning!
A bit of background—in my part of the world, we are getting slammed with incredibly frigid temperatures this week—and next week is supposed to be even worse. On Monday, the HIGH temperature is predicted to be -9 degrees F.
Very early this morning I woke up to a cold house—and a cranky furnace. I dug out my manual, tried to do what it said—no results. This morning I made a service call and resigned myself to a big weekend repair bill.
Instead—a technician called me back, asked me some questions, and then said “Do you want to save yourself $200?” Of course, I said “Sure!” He then VERY patiently walked me through what to do—and I now have heat again—with NO repair bill!
I’ll be sending an email to the company’s headquarters today, mentioning this technician by name. I couldn’t be happier—and from now on the only company I’ll be calling for any heating/cooling issues is T R Miller Heating and Cooling in the Chicago area!
I’m planning on spending the weekend staying warm, preparing for more snow later today and tomorrow, and cooking some sort of comfort food—maybe some nice homemade soup. How about you? What’s on your agenda for the weekend? Please share!